Mahmoud Badr

Senior Customer Success Manager

Honeywell

With over 20 years of experience driving digital transformation across the Middle East, Europe, and Africa, Mahmoud Badr is a recognized leader in customer success, strategic program delivery, and supply chain innovation. Currently serving as a Senior Customer Success Manager at Honeywell in Dubai, Mahmoud leads high-impact initiatives that have transformed operational efficiency, client satisfaction, and revenue growth across industries.

Mahmoud plays a pivotal role in managing strategic projects and business relationships with some of the world’s leading tobacco producers—including ITG, BAT, JTI, and Karelia. His work focuses on aligning Honeywell’s cutting-edge supply chain technologies with the evolving needs of global tobacco leaders, helping them achieve greater traceability, compliance, and digital agility.

A certified PMP, Scrum Master, and ITIL practitioner, Mahmoud has successfully delivered multi-million-dollar SaaS and digital transformation programs, including the regionally renowned Mahmoud’s expertise spans supply chain traceability, AI-driven analytics, and automation platforms

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